Communication and customer service is a cornerstone of any IT call center or service desk, and what happens during those interactions can have a significant impact on enterprise systems and program outcomes. Invictus JV teams are trained and certified from the Help Desk Institute in proper customer service and management of a variety of tasks and responsibilities within a call center/service desk. Our management staff maintains expertise in core processes and procedures aimed at efficient and comprehensive command and control of enterprise operations.

When customers’ users have challenges, it’s the Invictus JV call centers and service desks that are the first responders and serve as the channel to notify and escalate issues to management. A depth of experience, continual focus on training and motivation to be the best provides the foundation for meeting service-level objectives.